CIG Pannónia Direkt portál
The portal of CIG Pannónia First Hungarian General Insurance Company Plc. supports the direct sales of insurance products. Developed in Symfony framework, this application incorporates complex functionalities in order to fulfill the needs of existing and future clients of the company. On the backend clients, calculations and contracts can be managed. The portel is not intended to be a back-office tool for brokers but it is a public website designed directly for assured customers and policy holders.
System participant
- visitors
- inquirers
- assured customers
- policy holders
- helpdesk personnel
- call Center personnel
- content managers
- backoffice administration
Most important characteristics
- product management
- content management
- customer management
- partner management
- fee calculations, offers
- contractng processes on frontend and backend
- call Center support
- online chat
- reporting
- credit card payment
- responsive design
Technology
The direct portal has been developed using Symfony 2.2 framework. It communicates with several transactioning systems (including the company's portfolio management system) via webservices. The application has a fully responsive, ergonomic, user-friendly, unique design optimized for mobile devices, tablets and desktop platforms.
Infrastructure management
The client portal operates in CIG's own system architecture. Netpositive Ltd. provides 7/24 support in compliance with an SLA aggreement. Hosting and support activities include the following activities:
- system monitoring, continuously ensuring application operability
- backup services defined by a backup procedure
- monitoring and patching/upgrading the operating system and other core softwares
- installing and configuring other necessary softwares
- managing network and firewall settings
- supervising and fine-tuning of automated processes, manual restarts
- load monitoring, managing necessary hardware upgrades
- documentation of hardware, operating system and core software parameters